Who We Are
Homeless Crisis Line (HCL) is a phone-based access point for individuals who are homeless or who will lose their housing within a couple of days. HCL is open Monday through Friday 8 am until 6 pm. There are multi agencies that provide Diversion Specialists to answer calls and help people get connected to resources and services. The staff works directly with area emergency shelters and homeless service providers to fill available beds in greater Richmond.
Call the Homeless Crisis Line at 804-972-0813 to find shelter alternatives and resources. The Homeless Crisis Line facilitates access to resources and shelter alternatives for those who are three days or less away from losing their housing. This line is also available for those already experiencing homelessness.
If you are in immediate need of housing services, please do not call Homeward's main office. The staff operates as administrative only and cannot help you with a housing crisis. If you are within 3 days of losing housing, call The Homeless Connection Line: 804-972-0831. If you are more than 3 days away from losing housing, call The Housing Resource Line: 804-422-5061