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Roanoke City Department of Social Services

1510 Williamson Road NE
3rd Floor
Roanoke, VA 24012

(540) 853-2591

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Contact Information

Main
(540) 853-2591
Toll-Free
(888) 832-3858

Who We Are

City of Roanoke Department of Social Services offers the Temporary Assistance for Needy Families (TANF) program.  TANF provides eligible families with a monthly cash payment to meet their basic needs if the family is responsible for the care of a minor child.  Participants may be provided with services such as job skills training, work experience, job readiness training, child care assistance, transportation, and other work related expenses.

An eligible child must be under age 18, or if 18, will graduate from high school before age 19, going to school regularly if the child is between the ages of five and 18,  living with a parent or other relative and a U.S. citizen or an eligible immigrant.

Virginia's TANF program emphasizes personal responsibility.  Participants may be provided with services such as job skills training, work experience, job readiness training and more.  The Virginia Initiative for Employment not Welfare (VIEW) offers the opportunity for TANF recipients to achieve economic independence. Emphasis is on work first in conjunction with education and training when it may enhance the participant's ability to become self-sufficient.

CommonHelp is the Commonwealth of Virginia’s fast and easy way to apply online for many Virginia social services assistance programs. Through a single online site, you can find out what assistance you might be eligible for and submit one application saving you time and effort. You can apply for Benefit Programs online at CommonHelp or by telephone by calling 1-855-635-4370.

 

Who We Serve

Languages Spoken
English
Service Area(s)
Roanoke City

Cost & Payment Methods

Fee Structure
No Fee

Age Requirements
0-5
,
6-12
Family
Yes
Residency Requirements
Serves residents of the City of Roanoke.
Other Eligibility Criteria
Must meet income eligibility requirements Up to age 18

Available 24/7
No
Additional Availability Comments
Applications for Crisis Intake Services are taken Monday through Thursday, 8:30 AM - 2:00 PM. Intake may be closed earlier due to the volume of applicants. Applicants must apply in person (no telephone interviews) and will be seen on a first-come, first-serve basis.

Intake Process
Contact the office for more information. You may also apply for benefits online at CommonHelp,
Documents Required
Call for details
Self Refer
Yes
Provider Refer
Yes
Intake Contact
Intake
Intake Contact Email
humanservices@roanokeva.gov
Intake Contact Telephone
(540) 853-2591

Report Problems
Call the Agency