Emergency Crisis, Behavioral Health and Substance Use

Individuals experiencing behavioral health and substance use crisis require immediate help. The Henrico Area Mental Health and Developmental Services offer Emergency Services response to critical situations 24-hours per day, seven days per week.

• Henrico Residents call: (804) 727-8484
• Charles City/New Kent residents call: (877) 264-8484
• TTY call: (804) 727-8496

Services are directed toward children, adolescents and adults who are experiencing severe, acute symptoms of behavioral health or emotional disorder, including those with a risk of suicide, a risk of danger to others, and emergencies related to alcohol or drug abuse or addiction.

Types of situations requiring immediate intervention include:

• Acute suicidal situations;
• Violent behavior;
• Significant depression or anxiety;
• Alcohol or drug-related emergencies;
• Acute behavioral health symptoms.

Outpatient Emergency Services:

• Telephone Crisis Intervention;
• Face-to-face Crisis Intervention for individuals, couples, and families;
• Pre-screening for hospitalization.

When someone requires intensive treatment, staff may refer individuals to local private hospitals or state hospitals. Information about and referral to other community services are also provided.