Adult Protective Services (APS)

The Norfolk Department of Human Services investigates reports of abuse, neglect, and exploitation of adults aged 60 and over and incapacitated adults ages 18 and over. The program's goal is to lessen or alleviate the risk of abuse and neglect, including self-neglect, among seniors or adults who need protection.



Individuals must be city residents or the incident must have occurred in the city in order to be eligible for this service. For more information on the services available or to report suspected abuse, neglect or exploitation of an adult, please call 757-664-6123.



To report at night or on weekends and holidays, call the 24 Hour Adult Protective Services Hotline at 1-888-832-3858.