Emergency Services, Behavioral Health and Substance Use

New River Valley Community Services' Emergency Services provides emergency evaluation and crisis intervention to the New River Valley 24 hours per day, seven days per week.



Emergency Services are key to the safety net of care for those individuals in our local community who are struggling with behavioral health and substance use disorders. The program provides clinical assessment and referral to a variety of services upon request.



By Virginia Code, it is a primary responsibility of Emergency Services to provide evaluations under the civil commitment process for those individuals who are in need of immediate inpatient psychiatric treatment and are either unwilling to seek this treatment or unable to consent to this treatment. Immediate assessment and intervention services are initiated by referrals from a number of community partners and are provided in a variety of settings including: medical hospitals, schools, law enforcement offices and nursing and adult homes.