The Department of Veterans Afairs (VA) Caregiver Support Line (CSL) is a toll-free numbe 1-855-260-3274 for caregivers, family members, friends, Veterans, and community partners to contact for information related to caregiving and available supports and services. Our dedicated CSL team provides information on caregiver support services, counseling, educational services, and referrals (electronic notifcation) to local Caregiver Support Program (CSP) staff at VA medical centers (VAMC).
CSL Hours
Starting February 10th, the Caregiver Support Line (CSL) is returning to its previous operational hours of Monday-Friday 8:00am-8:00pm EST. With the majority of calls received between these hours, the Caregiver Support Program (CSP) will allocate CSL staff and resources to these times to provide support when caregivers are calling the most.
Call VA’s CSL to learn more about the support that is available to you and for assistance connecting with the Caregiver Support Team at your local VA Medical Center.
How CSL Can Help
The CSL team can help assist you with understanding your options and the services available to you and the Veteran you care for. We can help you:
- LEARN: more about CSP, its various services, and program eligibility.
- NAVIGATE: barriers to accessing care.
- CONNECT: with the CSP team at your local VAMC, who assist with referrals to local services and enrollment in CSP.
- DISCOVER: additional VA and community resources available to help care for a Veteran.
- RECEIVE: supportive counseling.
If you're just getting started with VA, calling the Caregiver Support Line is a great first step to take to learn more about the support that's available to you.
- CSL Monthly Educational Series Telephone Calls - view the schedule and topics.
- CSL - Handouts
Caregiver Support Line (CSL) Services
Counseling with a Social Worker
Need someone to talk to? Our social workers can provide you with emotional support and counseling during your call.
VA CSL Telephone Education Group Calls
We offer free, monthly one-hour telephone education calls for caregivers. These group sessions focus on topics important to caregivers, with a different topic presented each month. Caregivers learn about communication skills, building relationships and connections, self-care, and much more.
Two Ways to Join:
- To listen to the live CSL monthly education calls, dial: +1 347-566-4838
- When prompted, please enter the following Conference ID: 521 546 087#
Click here at the time of the presentation to join via MS Teams on your computer, mobile app or room device
Program Referrals
We provide information and can make a referral to your local CSP team, who will connect you with nearby resources and services as you care for a Veteran. You can find your CSP team using the following locator tool: www.caregiver.va.gov/support/New_CSC_Page.asp.
What to Expect When Calling
When calling the Caregiver Support Line, you will hear an initial greeting. Please listen carefully to the options to route your call to our dedicated team. We look forward to talking with you.
Caregivers Programs
If you'd like additional information or to learn more about the services listed below, contact VA's Caregiver Support Line 1-855-260-3274 or your local CSP team.
- Program of General Caregiver Support Services (PGCSS)
- VA In-Home and Support Services
- Program of Comprehensive Assistance for Family Caregivers (PCAFC)
Reach Out to Your CSP Team
Every VA facility/VA Health Care System has a CSP team that provides support and referrals to services. They provide valuable information about resources that can help you to stay informed and supported as you care for your Veteran. Reach out to your CSP team to learn about more events happening in your local area.
Call VA’s Caregiver Support Line at 1-855-260-3274 to learn more about the support that is available to you, and for assistance connecting with the CSP team at your local VA Medical Center.