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Western Tidewater Community Services Board

1000 Commercial Lane
Northgate Building, Godwin Commerce Park
Suffolk, VA 23434

(757) 942-1069

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Contact Information

Main
(757) 942-1069
Phone Emergency
(757) 925-2484

Who We Are

At the Western Tidewater Community Services Board (WTCSB), the Crisis Intervention Program provides immediate behavioral health or substance use treatment to individuals who are experiencing an acute dysfunction requiring immediate clinical attention. Service goals include:

  • stopping exacerbation of a condition,
  • preventing injury to the person served or others,
  • providing treatment in the context of the least restrictive setting,
  • averting or reducing the threat of inpatient psychiatric hospitalization, incarceration, or homelessness,
  • assessing and stabilizing acute symptoms of behavioral health disorders, alcohol, and other substance use. 

Crisis Intervention Teams (CIT) are formed with local law enforcement. Trained team members improve interactions between law enforcement and individuals with behavioral health disorders. This program prevents inappropriate restraint, incarceration, and stigmatization of individuals with behavioral health disorders  CIT reduces injury to officers, family members and individuals in crisis while linking individuals with behavioral health disorders to appropriate treatment and resources in the community. 

Who We Serve

Languages Spoken
English
,
Call if translation is needed
Service Area(s)
Franklin City
,
Isle of Wight County
,
Southampton County
,
Suffolk City

Cost & Payment Methods

Payment Method(s)
Private Pay
,
Private Insurance
,
Medicaid
,
Medicare
Fee Structure
Sliding Scale Fee
,
Call for Information

Age Requirements
18 and over
Residency Requirements
Serves residents of and people located in the cities of Franklin and Suffolk and the counties of Isle of Wight and Southampton.
Other Eligibility Criteria
Serves individuals who need behavioral health substance use immediate clinical services.

Available 24/7
Yes
Additional Availability Comments
Regular office hours are Monday-Friday 8:30 AM-5:00 PM. Emergency Services are available 24 hours per day, 365 days per year.

Intake Process
Call for an intake and assessment appointment. Walk-ins accepted Monday-Thursday 8:00 AM-2:00 PM at the Suffolk Services Center and on Thursdays 8:30 AM-2:30 PM at the Franklin Services Center. Please bring proof of insurance and disability also.
Documents Required
Call for details
,
Picture ID
,
Proof of income
,
Social Security card
Self Refer
Yes
Provider Refer
Yes
Intake Contact Telephone
(757) 925-2484

Qualifications
Qualification Type
Licensure
Qualification Entity
Virginia Department of Behavioral Health and Developmental Services (DBHDS)
Qualification Number
084
Report Problems
Call the Agency