Skip to main content
Carilion Clinic

2017 S Jefferson Street
Second Floor
Roanoke, VA 24014

(540) 981-8025

Get Directions

Contact Information

Main
(540) 981-8025
Toll-Free
(800) 284-8898

Who We Are

CONNECT is a confidential, 24-hour emergency evaluation and referral service provided by Carilion Clinic and available at no cost to members of our community. CONNECT is staffed by psychiatric nurses and clinical social workers who are trained to help people connect to the psychiatric and behavioral medicine support they need to function well.



HOW DOES CONNECT WORK?



Callers to the CONNECT line speak directly with a professional trained to determine what resources are needed to best address their needs. If indicated, the CONNECT professional may suggest an in-person meeting to discuss possible treatment options. Common symptoms include emotional problems like depression, anxiety, or rage. Behavioral issues, such as substance abuse, may be part of the picture as well.



THE CONNECT PROCESS



CONNECT services begin with a phone call to 540-981-8181 or toll-free to 800-284-8898. The on-duty CONNECT professional speaks privately to each caller with the goal of learning more about their difficulties. This initial call does not provide treatment or therapy of any kind. It is simply a way to determine the best treatment options. When necessary, CONNECT will contact a psychiatrist to admit the patient to the hospital.



IMPORTANT NOTES:

  • CONNECT can perform emergency mental health evaluations at Carilion New River Valley Medical Center during normal business hours and at Carilion Roanoke Memorial Hospital 24 hours a day.
  • CONNECT accepts referrals for psychiatric hospitalizations.

 

Who We Serve

Languages Spoken
English
Service Area(s)
Botetourt County
,
Craig County
,
Franklin County
,
Montgomery County
,
Roanoke City
,
Roanoke County
,
Salem City

Cost & Payment Methods

Fee Structure
Call for Information

Age Requirements
No Age Requirement
Family
No
Other Eligibility Criteria
People needing psychiatric and behavioral medicine support.

Available 24/7
Yes

Intake Process
Call (800) 284-8898, for an initial assessment.
Telephone consult, assessment scheduled.
Self Refer
Yes
Provider Refer
Yes

Qualifications
Qualification Type
Licensure
Qualification Entity
Virginia Department of Behavioral Health and Developmental Services (DBHDS)
Qualification Number
039